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Learn what a process is, how to build linear and cross-functional process maps, and how to use mapping as a tool for measurement, analysis, and improvement. Includes lesson quizzes and a final exam.
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A beginner-friendly, introduction to ISO 9001 or what is called QMS. Covers quality basics, certification, responsibilities, document control, daily quality rules, audits, and corrective action. Includes lesson quizzes and a final exam.
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